Okta SSO Login Issue in AlertSite – Resolution Steps
Investigating - Dear User,

If you have integrated Okta SSO with AlertSite and noticed that it has stopped working recently, we request you to follow the steps below to resolve the issue:

Step 1: Go to the AlertSite Settings page and click on Single Sign-On.
Step 2: Copy the Entity ID from the AlertSite SAML Settings section and replace the existing one in your Okta account.

We appreciate your cooperation and regret any inconvenience caused.

Thank you,
Sep 11, 2025 - 11:29 UTC
Uptime over the past 90 days. View historical uptime.
AlertSite Consoles Operational
90 days ago
99.99 % uptime
Today
UXM Dashboard Operational
90 days ago
99.99 % uptime
Today
UXM Document Manager Operational
90 days ago
99.99 % uptime
Today
UXM Account Summary Operational
90 days ago
99.99 % uptime
Today
1.0 Console Operational
90 days ago
100.0 % uptime
Today
REST API's Operational
90 days ago
100.0 % uptime
Today
REST API - JSON Operational
90 days ago
100.0 % uptime
Today
REST API - XML Operational
90 days ago
100.0 % uptime
Today
REST API - ReportsAPI Operational
90 days ago
100.0 % uptime
Today
Monitoring Locations - North America Operational
Atlanta, GA Operational
Atlanta, GA - ATT Wireless Operational
Atlanta, GA - Sprint 4G Mobile Operational
Austin, TX Operational
Boston, MA Operational
Boston, MA - Expedient Operational
Calgary, Alberta Operational
Chicago, IL - Tata Operational
Charlotte, NC Operational
Chicago, IL - LeaseWeb Operational
Cincinnati, OH Operational
Cleveland, OH Operational
Dallas, TX Operational
Dallas, TX - LeaseWeb Operational
Denver, CO Operational
Detroit, MI Operational
Fort Lauderdale, FL Operational
Fort Lauderdale, FL - ATT Wireless Operational
Fort Lauderdale, FL - Sprint 3G Mobile Operational
Fremont, CA Operational
Kansas City, KS Operational
Las Vegas, NV Operational
Los Angeles, CA - Level3 Operational
Los Angeles, CA - NextLink Operational
Houston, TX Operational
Memphis, TN Operational
Minneapolis, MN Operational
New York, NY - Peer1 Operational
New York, NY - Micro Operational
Montreal, Quebec Operational
Miami, FL Operational
Newark, NJ - NLayer Operational
New York, NY - LeaseWeb Operational
Philadelphia, PA - AboveNet Operational
Philadelphia, PA - XO Operational
Pittsburgh, PA Operational
Phoenix, AZ Operational
Portland, OR Operational
Salt Lake City, UT Operational
San Diego, CA Operational
San Francisco, CA Operational
San Jose, CA - Micro Operational
Seattle, WA Operational
St. Louis, MO Operational
Tampa, FL Operational
Toronto, Ontario Operational
Vancouver, British Columbia Operational
Washington, D.C. Operational
Worcester, MA Operational
Monitoring Locations - South America Operational
Buenos Aires, Argentina Operational
Sao Paulo, Brazil Operational
Monitoring Locations - Europe/Asia Operational
Amsterdam - The Nederlands Operational
Beijing, China Operational
Brussels, Belgium Operational
Copenhagen, Denmark Operational
Dublin, Ireland Operational
Frankfurt, Germany Operational
Hong Kong Operational
Kuala Lumpur, Malaysia Operational
London, UK - AboveNet Operational
London, UK - Docklands Operational
Madrid, Spain Operational
Manchester, UK Operational
Milan, Italy Operational
Mumbai, India Operational
Munich, Germany Operational
New Delhi, India Operational
Paris, France Operational
Siauliai, Lithuania Operational
Seoul, South Korea Operational
Shanghai, China Operational
Singapore Operational
Stockholm, Sweden Operational
Tel Aviv, Israel Operational
Tokyo, Japan Operational
Zurich, Switzerland Operational
Bahrain, Bahrain Operational
Helsinki, Finland Operational
Monitoring Locations - Africa/Oceania Operational
Auckland, New Zealand Operational
Brisbane, Australia Operational
Cape Town, South Africa Operational
Perth, Australia Operational
Sydney, Australia Operational
Sydney, Australia - Equinix Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned System Maintenance – Nov 12th, 2025 Nov 12, 2025 03:00-04:00 UTC

We will be conducting scheduled maintenance on Wednesday, 12th Nov 2025, from 3:00 AM to 4:00 AM UTC. During this time, You may experience delay in data on dashboard, Rest assured, there will be no impact on monitoring, and any of our services or components. We're doing this to improve performance and reliability. Thank you for your patience and understanding!
Posted on Nov 03, 2025 - 03:26 UTC
System Metrics Month Week Day
AlertSite Console Availability ?
Fetching
AlertSite REST API Availability ?
Fetching
Nov 11, 2025

No incidents reported today.

Nov 10, 2025
Planned System Maintenance – Nov 10th, 2025
Completed - The scheduled maintenance has been completed.
Nov 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 03:00 UTC
Scheduled - We will be conducting scheduled maintenance on Monday, 10th Nov 2025, from 3:00 AM to 4:00 AM UTC. During this time, You may experience delay in data on dashboard, Rest assured, there will be no impact on monitoring, and any of our services or components. We're doing this to improve performance and reliability. Thank you for your patience and understanding!
Nov 3, 03:20 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Planned System Maintenance – Nov 4th, 2025
Completed - The scheduled maintenance has been completed.
Nov 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 03:00 UTC
Scheduled - We will be conducting scheduled maintenance on Tuesday, 4th Nov 2025, from 3:00 AM to 4:00 AM UTC. During this time, You may experience delay in data on dashboard, Rest assured, there will be no impact on monitoring, and any of our services or components. We're doing this to improve performance and reliability. Thank you for your patience and understanding!
Oct 17, 16:45 UTC
Nov 3, 2025
Planned System Maintenance – Nov 3rd, 2025
Completed - The scheduled maintenance has been completed.
Nov 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 03:00 UTC
Scheduled - We will be conducting scheduled maintenance on Monday, 3rd Nov 2025, from 3:00 AM to 4:00 AM UTC. During this time, You may experience delay in data on dashboard, Rest assured, there will be no impact on monitoring, and any of our services or components. We're doing this to improve performance and reliability. Thank you for your patience and understanding!
Nov 3, 03:00 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Las Vegas, NV - Monitoring Location Outage
Resolved - We have resolved the issue that was causing outage with our monitoring nodes in Las Vegas, NV

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 31, 07:26 UTC
Investigating - We are experiencing an outage with our monitoring nodes in Las Vegas, NV. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 31, 07:09 UTC
Hong Kong - Monitoring Location Outage
Resolved - This incident has been resolved.
Oct 31, 07:25 UTC
Update - We are continuing to investigate this issue.
Oct 31, 07:23 UTC
Investigating - We are experiencing an outage with our monitoring nodes in Hong Kong. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 31, 07:06 UTC
Kansas City, KS - Monitoring Location Outage
Resolved - We have resolved the issue that was causing outage with our monitoring nodes in Kansas City, KS

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 31, 07:25 UTC
Investigating - We are experiencing an outage with our monitoring nodes in Kansas City, KS. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 31, 07:11 UTC
Oct 30, 2025

No incidents reported.

Oct 29, 2025
Planned System Maintenance – Oct 29th, 2025
Completed - The scheduled maintenance has been completed.
Oct 29, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:00 UTC
Scheduled - We will be conducting scheduled maintenance on Wednesday, 29th Oct 2025, from 3:00 AM to 4:00 AM UTC. During this time, You may experience delay in data on dashboard, Rest assured, there will be no impact on monitoring, and any of our services or components. We're doing this to improve performance and reliability. Thank you for your patience and understanding!
Oct 17, 16:41 UTC
Oct 28, 2025
Planned System Maintenance – Oct 28th, 2025
Completed - The scheduled maintenance has been completed.
Oct 28, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 03:00 UTC
Scheduled - We will be conducting scheduled maintenance on Tuesday, 28th Oct 2025, from 3:00 AM to 4:00 AM UTC.
During this time, You may experience delay in data on dashboard, Rest assured, there will be no impact on monitoring, and any of our services or components.
We're doing this to improve performance and reliability. Thank you for your patience and understanding!
Oct 28, 03:00 UTC
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