Okta SSO Login Issue in AlertSite – Resolution Steps
Investigating - Dear User,

If you have integrated Okta SSO with AlertSite and noticed that it has stopped working recently, we request you to follow the steps below to resolve the issue:

Step 1: Go to the AlertSite Settings page and click on Single Sign-On.
Step 2: Copy the Entity ID from the AlertSite SAML Settings section and replace the existing one in your Okta account.

We appreciate your cooperation and regret any inconvenience caused.

Thank you,
Sep 11, 2025 - 11:29 UTC
Uptime over the past 90 days. View historical uptime.
AlertSite Consoles Operational
90 days ago
99.99 % uptime
Today
UXM Dashboard Operational
90 days ago
99.99 % uptime
Today
UXM Document Manager Operational
90 days ago
99.99 % uptime
Today
UXM Account Summary Operational
90 days ago
99.99 % uptime
Today
1.0 Console Operational
90 days ago
100.0 % uptime
Today
REST API's Operational
90 days ago
100.0 % uptime
Today
REST API - JSON Operational
90 days ago
100.0 % uptime
Today
REST API - XML Operational
90 days ago
100.0 % uptime
Today
REST API - ReportsAPI Operational
90 days ago
100.0 % uptime
Today
Monitoring Locations - North America Operational
Atlanta, GA Operational
Atlanta, GA - ATT Wireless Operational
Atlanta, GA - Sprint 4G Mobile Operational
Austin, TX Operational
Boston, MA Operational
Boston, MA - Expedient Operational
Calgary, Alberta Operational
Chicago, IL - Tata Operational
Charlotte, NC Operational
Chicago, IL - LeaseWeb Operational
Cincinnati, OH Operational
Cleveland, OH Operational
Dallas, TX Operational
Dallas, TX - LeaseWeb Operational
Denver, CO Operational
Detroit, MI Operational
Fort Lauderdale, FL Operational
Fort Lauderdale, FL - ATT Wireless Operational
Fort Lauderdale, FL - Sprint 3G Mobile Operational
Fremont, CA Operational
Kansas City, KS Operational
Las Vegas, NV Operational
Los Angeles, CA - Level3 Operational
Los Angeles, CA - NextLink Operational
Houston, TX Operational
Memphis, TN Operational
Minneapolis, MN Operational
New York, NY - Peer1 Operational
New York, NY - Micro Operational
Montreal, Quebec Operational
Miami, FL Operational
Newark, NJ - NLayer Operational
New York, NY - LeaseWeb Operational
Philadelphia, PA - AboveNet Operational
Philadelphia, PA - XO Operational
Pittsburgh, PA Operational
Phoenix, AZ Operational
Portland, OR Operational
Salt Lake City, UT Operational
San Diego, CA Operational
San Francisco, CA Operational
San Jose, CA - Micro Operational
Seattle, WA Operational
St. Louis, MO Operational
Tampa, FL Operational
Toronto, Ontario Operational
Vancouver, British Columbia Operational
Washington, D.C. Operational
Worcester, MA Operational
Monitoring Locations - South America Operational
Buenos Aires, Argentina Operational
Sao Paulo, Brazil Operational
Monitoring Locations - Europe/Asia Operational
Amsterdam - The Nederlands Operational
Beijing, China Operational
Brussels, Belgium Operational
Copenhagen, Denmark Operational
Dublin, Ireland Operational
Frankfurt, Germany Operational
Hong Kong Operational
Kuala Lumpur, Malaysia Operational
London, UK - AboveNet Operational
London, UK - Docklands Operational
Madrid, Spain Operational
Manchester, UK Operational
Milan, Italy Operational
Mumbai, India Operational
Munich, Germany Operational
New Delhi, India Operational
Paris, France Operational
Siauliai, Lithuania Operational
Seoul, South Korea Operational
Shanghai, China Operational
Singapore Operational
Stockholm, Sweden Operational
Tel Aviv, Israel Operational
Tokyo, Japan Operational
Zurich, Switzerland Operational
Bahrain, Bahrain Operational
Helsinki, Finland Operational
Monitoring Locations - Africa/Oceania Operational
Auckland, New Zealand Operational
Brisbane, Australia Operational
Cape Town, South Africa Operational
Perth, Australia Operational
Sydney, Australia Operational
Sydney, Australia - Equinix Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
AlertSite Console Availability ?
Fetching
AlertSite REST API Availability ?
Fetching
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025
Toronto, Ontario- Monitoring Location Outage
Resolved - We have resolved the issue that was causing outage with our monitoring nodes in Toronto, Ontario

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Sep 15, 19:26 UTC
Investigating - We are experiencing an outage with our monitoring nodes in Toronto, Ontario. We are working to resolve this issue as soon as possible.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Sep 15, 09:43 UTC
Sep 14, 2025

No incidents reported.

Sep 13, 2025
Dashboard Data Display Delay – Under Investigation
Resolved - The issue causing delays in data display on the dashboard has been identified and resolved. Data is now updating in real time as expected. We will continue to monitor the system to ensure stability.

Thank you for your patience and understanding.
Sep 13, 08:14 UTC
Investigating - Hi All,

Please be informed that we have observed a delay in data display on the dashboard. Our team is actively working to resolve this issue.

We appreciate your patience and will share the next update as soon as possible.

Thank you for your understanding.
Sep 11, 07:33 UTC
Update on Greyed-Out Private Node Monitors
Resolved - The issue causing some private node monitors to appear greyed-out has been identified and resolved. All affected monitors are now functioning as expected. We will continue to monitor for stability.

Thank you for your patience.
Sep 13, 08:12 UTC
Investigating - Dear User,

We have observed that some of the private node monitors are currently appearing greyed-out. Our team is actively working on identifying and resolving the issue.

We will keep you updated with further progress shortly.

Thank you for your patience.
Sep 10, 12:33 UTC
Sep 12, 2025

No incidents reported.

Sep 11, 2025

Unresolved incident: Okta SSO Login Issue in AlertSite – Resolution Steps.

Sep 10, 2025
Alertsite Emergency Maintenance
Resolved - This incident has been resolved.
Sep 10, 04:21 UTC
Investigating - We will be performing an emergency maintenance on our core infrastructure today, Sept 9th between 12:25 EDT for 30 mins.
During this window, you may experience data delay on dashboard.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
Sep 9, 16:25 UTC
Sep 9, 2025
Sep 8, 2025
Austin, TX Monitoring Location Decommissioning.
Resolved - This incident has been resolved.
Sep 8, 14:51 UTC
Monitoring - All monitors previously running in the Austin location have been moved to the Dallas location. If you would like to choose a different location, you are welcome to do so.

We will continue monitoring the setup for the next 48 hours.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Aug 28, 10:17 UTC
Identified - The data center in which we host monitors in Austin, TX is closing, so we need to change monitoring sites. Our nearest alternative location is in Dallas, TX - LeaseWeb, about 200 miles away. If you currently use the Austin site then by default, we will automatically redirect your traffic from Austin to Dallas on August 27. If you would like to choose another location, then please do so ahead of that time.
Jul 15, 09:17 UTC
Degraded performance at Fort Lauderdale, FL
Resolved - This incident has been resolved.
Sep 8, 14:50 UTC
Investigating - We are currently experiencing degraded performance at Fort Lauderdale, FL . We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.. We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Sep 3, 10:05 UTC
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Philadelphia, PA - AboveNet Location issue.
Resolved - This incident has been resolved.
Sep 5, 08:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 5, 07:14 UTC
Investigating - We are experiencing an outage with our monitoring nodes in Philadelphia, PA - AboveNet. We are working to resolve this issue as soon as possible.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Sep 5, 07:12 UTC
Sep 4, 2025
UXM Login Functionality Restored
Resolved - Hi All,

We observed a login issue on UXM earlier today. The issue has now been identified and resolved. Login functionality is working fine.

Please reach out to support team if you face any further difficulties.
Sep 4, 06:42 UTC
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