Update - All services are up and running and customers are seeing previously delayed data now appearing on their dashboards. The system is still processing the remaining delayed data which will continue for the next few hours.
Once the delayed data has all been delivered we will move this incident into 'monitoring'.
Oct 22, 2024 - 07:23 UTC
Once the delayed data has all been delivered we will move this incident into 'monitoring'.
Oct 22, 2024 - 07:23 UTC
Update - Background work is continuing to complete the restoration of all customer services.
Oct 21, 2024 - 20:13 UTC
Oct 21, 2024 - 20:13 UTC
Update - We thank you for your patience while we continue to work on a permanent resolution to the current issue.
We will provide a further update in 2 hours time.
Oct 21, 2024 - 17:45 UTC
We will provide a further update in 2 hours time.
Oct 21, 2024 - 17:45 UTC
Update - We are continuing to work on resolving this issue and will provide further updates in 2 hours time.
We apologise for the inconvenience if you are affected by this issue.
Oct 21, 2024 - 15:37 UTC
We apologise for the inconvenience if you are affected by this issue.
Oct 21, 2024 - 15:37 UTC
Update - We continue to work diligently on a fix to restore functionality and process the backlog of monitoring data. Monitoring continues to work uninterrupted.
The next update will be in 2 hours time or when the next significant milestone is completed (which ever comes first).
Oct 21, 2024 - 13:34 UTC
The next update will be in 2 hours time or when the next significant milestone is completed (which ever comes first).
Oct 21, 2024 - 13:34 UTC
Identified - Our team has identified the cause of the issue, which is related to Docker resource contention within our data processing backend. We are diligently working on a fix to restore functionality and process the backlog of monitoring data. Monitoring continues to work uninterrupted.
We sincerely apologize for any inconvenience and working to restore full functionality as soon as possible.
Oct 19, 2024 - 15:19 UTC
We sincerely apologize for any inconvenience and working to restore full functionality as soon as possible.
Oct 19, 2024 - 15:19 UTC
Investigating - Some AlertSite customers are currently experiencing delayed data displays in the AlertSite dashboard.
Our Ops team is working to resolve this issue. Please note that monitoring and alerting are not affected.
Oct 18, 2024 - 14:07 UTC
Our Ops team is working to resolve this issue. Please note that monitoring and alerting are not affected.
Oct 18, 2024 - 14:07 UTC
AlertSite Consoles
Degraded Performance
UXM Dashboard
Degraded Performance
UXM Document Manager
Degraded Performance
UXM Account Summary
Degraded Performance
1.0 Console
Degraded Performance
REST API's
Degraded Performance
REST API - JSON
Degraded Performance
REST API - XML
Degraded Performance
REST API - ReportsAPI
Degraded Performance
Monitoring Locations - North America
Operational
Atlanta, GA
Operational
Atlanta, GA - ATT Wireless
Operational
Atlanta, GA - Sprint 4G Mobile
Operational
Austin, TX
Operational
Boston, MA
Operational
Boston, MA - Expedient
Operational
Calgary, Alberta
Operational
Chicago, IL - Tata
Operational
Charlotte, NC
Operational
Chicago, IL - LeaseWeb
Operational
Cincinnati, OH
Operational
Cleveland, OH
Operational
Dallas, TX
Operational
Dallas, TX - LeaseWeb
Operational
Denver, CO
Operational
Detroit, MI
Operational
Fort Lauderdale, FL
Operational
Fort Lauderdale, FL - ATT Wireless
Operational
Fort Lauderdale, FL - Sprint 3G Mobile
Operational
Fremont, CA
Operational
Kansas City, KS
Operational
Las Vegas, NV
Operational
Los Angeles, CA - Level3
Operational
Los Angeles, CA - NextLink
Operational
Houston, TX
Operational
Memphis, TN
Operational
Minneapolis, MN
Operational
New York, NY - Peer1
Operational
New York, NY - Micro
Operational
Montreal, Quebec
Operational
Miami, FL
Operational
Newark, NJ - NLayer
Operational
New York, NY - LeaseWeb
Operational
Philadelphia, PA - AboveNet
Operational
Philadelphia, PA - XO
Operational
Pittsburgh, PA
Operational
Phoenix, AZ
Operational
Portland, OR
Operational
Salt Lake City, UT
Operational
San Diego, CA
Operational
San Francisco, CA
Operational
San Jose, CA - Micro
Operational
Seattle, WA
Operational
St. Louis, MO
Operational
Tampa, FL
Operational
Toronto, Ontario
Operational
Vancouver, British Columbia
Operational
Washington, D.C.
Operational
Worcester, MA
Operational
Monitoring Locations - South America
Operational
Buenos Aires, Argentina
Operational
Sao Paulo, Brazil
Operational
Monitoring Locations - Europe/Asia
Operational
Amsterdam - The Nederlands
Operational
Birmingham, UK
Operational
Beijing, China
Operational
Brussels, Belgium
Operational
Copenhagen, Denmark
Operational
Dublin, Ireland
Operational
Frankfurt, Germany
Operational
Hong Kong
Operational
Kuala Lumpur, Malaysia
Operational
London, UK - AboveNet
Operational
London, UK - Docklands
Operational
Madrid, Spain
Operational
Manchester, UK
Operational
Milan, Italy
Operational
Mumbai, India
Operational
Munich, Germany
Operational
New Delhi, India
Operational
Paris, France
Operational
Siauliai, Lithuania
Operational
Seoul, South Korea
Operational
Shanghai, China
Operational
Singapore
Operational
Stockholm, Sweden
Operational
Tel Aviv, Israel
Operational
Tokyo, Japan
Operational
Zurich, Switzerland
Operational
Bahrain, Bahrain
Operational
Helsinki, Finland
Operational
Monitoring Locations - Africa/Oceania
Operational
Auckland, New Zealand
Operational
Brisbane, Australia
Operational
Cape Town, South Africa
Operational
Perth, Australia
Operational
Sydney, Australia
Operational
Sydney, Australia - Equinix
Operational
Customer Care
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.