Identified - Our service provider is currently working on implementing corrective action to address the network instability affecting our servers in Boston, MA - Expedient. We are working with our provider to resolve the issue as soon as possible. We apologize for the inconvenience.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Sep 30, 2022 - 20:19 UTC
Investigating - We are experiencing degraded performance with our monitoring nodes in Boston, MA - Expedient

We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Sep 30, 2022 - 17:13 UTC
AlertSite Consoles Operational
UXM Dashboard Operational
UXM Document Manager Operational
UXM Account Summary Operational
1.0 Console Operational
REST API's Operational
REST API - JSON Operational
REST API - XML Operational
REST API - ReportsAPI Operational
Monitoring Locations - North America Major Outage
Atlanta, GA Operational
Atlanta, GA - ATT Wireless Operational
Atlanta, GA - Sprint 4G Mobile Operational
Austin, TX Operational
Boston, MA Operational
Boston, MA - Expedient Major Outage
Calgary, Alberta Operational
Chicago, IL - Tata Operational
Charlotte, NC Operational
Chicago, IL - LeaseWeb Operational
Cincinnati, OH Operational
Cleveland, OH Operational
Dallas, TX Operational
Dallas, TX - XO Operational
Denver, CO Operational
Detroit, MI Operational
Fort Lauderdale, FL Operational
Fort Lauderdale, FL - ATT Wireless Operational
Fort Lauderdale, FL - Sprint 3G Mobile Operational
Fremont, CA Operational
Kansas City, KS Operational
Las Vegas, NV Operational
Los Angeles, CA - Level3 Operational
Los Angeles, CA - NextLink Operational
Houston, TX Operational
Memphis, TN Operational
Minneapolis, MN Operational
New York, NY - Peer1 Operational
New York, NY - Micro Operational
Montreal, Quebec Operational
Miami, FL Operational
Newark, NJ - NLayer Operational
New York, NY - LeaseWeb Operational
Philadelphia, PA - AboveNet Operational
Philadelphia, PA - XO Operational
Pittsburgh, PA Operational
Phoenix, AZ Operational
Portland, OR Operational
Salt Lake City, UT Operational
San Diego, CA Operational
San Francisco, CA Operational
San Jose, CA - Micro Operational
Seattle, WA Operational
St. Louis, MO Operational
Tampa, FL Operational
Toronto, Ontario Operational
Vancouver, British Columbia Operational
Washington, D.C. Operational
Worcester, MA Operational
Monitoring Locations - South America Operational
Buenos Aires, Argentina Operational
Sao Paulo, Brazil Operational
Monitoring Locations - Europe/Asia Operational
Amsterdam - The Nederlands Operational
Birmingham, UK Operational
Beijing, China Operational
Brussels, Belgium Operational
Copenhagen, Denmark Operational
Dublin, Ireland Operational
Frankfurt, Germany Operational
Hong Kong Operational
Kuala Lumpur, Malaysia Operational
London, UK - AboveNet Operational
London, UK - Docklands Operational
Madrid, Spain Operational
Manchester, UK Operational
Milan, Italy Operational
Mumbai, India Operational
Munich, Germany Operational
New Delhi, India Operational
Paris, France Operational
Siauliai, Lithuania Operational
Seoul, South Korea Operational
Shanghai, China Operational
Singapore Operational
Stockholm, Sweden Operational
Tel Aviv, Israel Operational
Tokyo, Japan Operational
Zurich, Switzerland Operational
Bahrain, Bahrain Operational
Monitoring Locations - Africa/Oceania Operational
Auckland, New Zealand Operational
Brisbane, Australia Operational
Cape Town, South Africa Operational
Perth, Australia Operational
Sydney, Australia Operational
Sydney, Australia - Equinix Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
AlertSite Console Availability ?
Fetching
AlertSite REST API Availability ?
Fetching
Past Incidents
Oct 1, 2022

No incidents reported today.

Sep 30, 2022

Unresolved incident: Boston, MA - Expedient Monitoring Location Degraded Performance.

Sep 29, 2022
Resolved - Our service provider has resolved the networking issues affecting our servers in Portland, OR. The issue with receiving ST1 errors is fixed.

We apologize for any inconvenience this issue caused. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Sep 29, 19:45 UTC
Identified - Apologies for the inconvenience. Network Maintenance is Underway by the provider. We are working to resolve this issue as soon as possible.
Sep 28, 23:12 UTC
Investigating - We are experiencing degraded performance with our monitoring nodes in Portland, OR
After unexpected outage by our provider yesterday, we are facing issues that the monitors are reporting "TCP connection failed" errors.
We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Sep 28, 17:55 UTC
Resolved - Our service provider experienced unexpected outage affecting our servers in Portland,OR from approximately September 27, 8 PM EST to September 28, 9 AM.

As a result of this outage, monitoring in Portland,OR was not working, and tests scheduled to run there may have failed.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Sep 29, 00:00 UTC
Sep 28, 2022
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 18:01 UTC
Scheduled - We'll be performing minor maintenance on our core infrastructure Tuesday, September 27th between 2PM and 3PM EST.

During this window, we do not expect any end-user impact to the web consoles or REST APIs. Monitoring and alerting will not be affected.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite

Sep 21, 15:39 UTC
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - The provider had to extend the maintenance on the Atlanta ATT and Sprint 4G locations. So monitoring would have been impacted between 4:00-4:30 PM UTC.

This maintenance affected following locations:
Atlanta, GA - ATT Wireless
Atlanta, GA - Sprint 4G Mobile)

Sep 23, 20:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 14:01 UTC
Scheduled - Our providers will be performing maintenance on the Atlanta,GA monitoring location on Friday,09/23/22 from 2 - 4 pm UTC. During this window, monitoring will be impacted for up to 60 minutes.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Sep 22, 14:18 UTC
Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - We have resolved the issue that was causing degraded performance with our monitoring nodes in Atlanta, GA

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Sep 20, 20:01 UTC
Investigating - We are experiencing degraded performance with our monitoring nodes in Atlanta, GA

We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Sep 20, 19:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 01:00 UTC
Scheduled - We'll be performing maintenance on our core infrastructure Monday, September 19th between 9PM and 11PM EST.

During this window, web consoles and REST APIs will be unavailable. Monitoring and alerting will not be affected.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite

Sep 12, 15:38 UTC
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.