AlertSite Console and REST API data delays
Investigating - We are currently experiencing data delays for run and metrics data. This impacts some charts, reports, and API functionality.

Please note monitoring is not impacted by this issue.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
Feb 08, 2023 - 05:21 UTC
AlertSite Consoles Degraded Performance
UXM Dashboard Degraded Performance
UXM Document Manager Degraded Performance
UXM Account Summary Degraded Performance
1.0 Console Degraded Performance
REST API's Degraded Performance
REST API - JSON Degraded Performance
REST API - XML Degraded Performance
REST API - ReportsAPI Degraded Performance
Monitoring Locations - North America Operational
Atlanta, GA Operational
Atlanta, GA - ATT Wireless Operational
Atlanta, GA - Sprint 4G Mobile Operational
Austin, TX Operational
Boston, MA Operational
Boston, MA - Expedient Operational
Calgary, Alberta Operational
Chicago, IL - Tata Operational
Charlotte, NC Operational
Chicago, IL - LeaseWeb Operational
Cincinnati, OH Operational
Cleveland, OH Operational
Dallas, TX Operational
Dallas, TX - LeaseWeb Operational
Denver, CO Operational
Detroit, MI Operational
Fort Lauderdale, FL Operational
Fort Lauderdale, FL - ATT Wireless Operational
Fort Lauderdale, FL - Sprint 3G Mobile Operational
Fremont, CA Operational
Kansas City, KS Operational
Las Vegas, NV Operational
Los Angeles, CA - Level3 Operational
Los Angeles, CA - NextLink Operational
Houston, TX Operational
Memphis, TN Operational
Minneapolis, MN Operational
New York, NY - Peer1 Operational
New York, NY - Micro Operational
Montreal, Quebec Operational
Miami, FL Operational
Newark, NJ - NLayer Operational
New York, NY - LeaseWeb Operational
Philadelphia, PA - AboveNet Operational
Philadelphia, PA - XO Operational
Pittsburgh, PA Operational
Phoenix, AZ Operational
Portland, OR Operational
Salt Lake City, UT Operational
San Diego, CA Operational
San Francisco, CA Operational
San Jose, CA - Micro Operational
Seattle, WA Operational
St. Louis, MO Operational
Tampa, FL Operational
Toronto, Ontario Operational
Vancouver, British Columbia Operational
Washington, D.C. Operational
Worcester, MA Operational
Monitoring Locations - South America Operational
Buenos Aires, Argentina Operational
Sao Paulo, Brazil Operational
Monitoring Locations - Europe/Asia Operational
Amsterdam - The Nederlands Operational
Birmingham, UK Operational
Beijing, China Operational
Brussels, Belgium Operational
Copenhagen, Denmark Operational
Dublin, Ireland Operational
Frankfurt, Germany Operational
Hong Kong Operational
Kuala Lumpur, Malaysia Operational
London, UK - AboveNet Operational
London, UK - Docklands Operational
Madrid, Spain Operational
Manchester, UK Operational
Milan, Italy Operational
Mumbai, India Operational
Munich, Germany Operational
New Delhi, India Operational
Paris, France Operational
Siauliai, Lithuania Operational
Seoul, South Korea Operational
Shanghai, China Operational
Singapore Operational
Stockholm, Sweden Operational
Tel Aviv, Israel Operational
Tokyo, Japan Operational
Zurich, Switzerland Operational
Bahrain, Bahrain Operational
Monitoring Locations - Africa/Oceania Operational
Auckland, New Zealand Operational
Brisbane, Australia Operational
Cape Town, South Africa Operational
Perth, Australia Operational
Sydney, Australia Operational
Sydney, Australia - Equinix Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Perth, Australia Monitoring Location IP Address Change Feb 9, 2023 22:00-23:00 UTC
We will be performing maintenance on the Perth, Australia monitoring location on Thursday (2023-02-09) from 5 - 6 pm EST. During this window, monitoring will be impacted for up to 60 minutes.

After this maintenance, monitor runs from this location will originate from new IP addresses:

103.169.14.66
103.169.14.67
103.169.14.68

Any monitored endpoints that require whitelisting of the monitoring server IPs will need to add these IPs to their whitelists.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Posted on Feb 06, 2023 - 16:53 UTC
System Metrics Month Week Day
AlertSite Console Availability ?
Fetching
AlertSite REST API Availability ?
Fetching
Past Incidents
Feb 8, 2023
AlertSite scheduled maintenance
Completed - The scheduled maintenance has been completed.
Feb 8, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 01:00 UTC
Scheduled - We'll be performing maintenance on our core infrastructure Tuesday, February 7th between 8PM and 10PM EST.

During this window, web consoles and REST APIs will be intermittently available. Monitoring and alerting will not be affected.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite
Feb 2, 21:36 UTC
Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Los Angeles, CA - Level3 Monitoring Location Degraded Performance
Resolved - We have resolved the issue that was causing degraded performance with our monitoring nodes in Los Angeles, CA - Level3. The issue was due to unexpected network outage at our provider.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Feb 3, 15:20 UTC
Investigating - We are experiencing degraded performance with our monitoring nodes in Los Angeles, CA - Level3

We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Feb 3, 14:38 UTC
Feb 2, 2023

No incidents reported.

Feb 1, 2023
Milan, Italy Monitoring Location Degraded Performance
Resolved - We have resolved the issue that was causing degraded performance with our monitoring nodes in Milan, Italy.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Feb 1, 02:07 UTC
Update - We are continuing to investigate this issue.
Jan 31, 22:49 UTC
Investigating - We are experiencing degraded performance with one of our monitoring node in Milan, Italy

We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 31, 22:49 UTC
Jan 31, 2023
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Milan, Italy Monitoring Location Degraded Performance
Resolved - We have resolved the issue that was causing degraded performance with our monitoring nodes in Milan, Italy

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 28, 15:00 UTC
Investigating - We are experiencing degraded performance with our monitoring nodes in Milan, Italy

We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 27, 22:08 UTC
Paris, France Monitoring Location Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 02:01 UTC
Scheduled - Our service provider will be performing network maintenance on the Paris, France monitoring location on Friday (2023-01-27) from 9pm - 12 am EST(Sat 2023-01-28) . During this window, monitoring will be impacted for up to 45-60 minutes.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 24, 19:42 UTC
Jan 27, 2023
Los Angeles, CA - Level3 Monitoring Location Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:00 UTC
Scheduled - Our service providers will be performing network maintenance on the Los Angeles, CA - Level3 monitoring location on Friday (2023-01-27) from 3 - 6 am EST. During this window, monitoring will be impacted for up to 45-60 minutes.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 24, 19:34 UTC
Monitoring Location Email Issues
Resolved - We have resolved the issues affecting email services on our monitoring nodes in:
Los Angeles, California - Level3
Chicago, IL - Tata
Denver, Colorado
Paris, France

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 27, 03:05 UTC
Investigating - We are experiencing issues with our email services on the below four monitoring nodes in :

Los Angeles, California - Level3
Chicago, IL - Tata
Denver, Colorado
Paris, France

We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 26, 21:09 UTC
Jan 26, 2023
Jan 25, 2023

No incidents reported.

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