Delayed AlertSite Dashboard Data
Investigating - Some AlertSite customers may notice delays in data displaying on the AlertSite dashboard, resulting in monitors appearing grayed out. This issue is due to synchronization problem with data from Private Nodes, which the Ops team is actively working to resolve.

Please rest assured that monitoring and alerting functionalities remain unaffected.

We sincerely apologize for any inconvenience and we are working to restore the functionality as soon as possible.
Dec 26, 2024 - 17:38 UTC
Request to enable RA and Share the Location ID
Investigating - Dear Customer,

We request you to enable the RA for all your private node and share the Location ID with Smartbear Support Team. Our technical team will deploy the patch to fix the API Monitors.
Oct 30, 2024 - 05:37 UTC
Uptime over the past 90 days. View historical uptime.
AlertSite Consoles Degraded Performance
90 days ago
99.99 % uptime
Today
UXM Dashboard Degraded Performance
90 days ago
100.0 % uptime
Today
UXM Document Manager Operational
90 days ago
99.99 % uptime
Today
UXM Account Summary Operational
90 days ago
100.0 % uptime
Today
1.0 Console Operational
90 days ago
100.0 % uptime
Today
REST API's Operational
90 days ago
100.0 % uptime
Today
REST API - JSON Operational
90 days ago
100.0 % uptime
Today
REST API - XML Operational
90 days ago
100.0 % uptime
Today
REST API - ReportsAPI Operational
90 days ago
100.0 % uptime
Today
Monitoring Locations - North America Operational
Atlanta, GA Operational
Atlanta, GA - ATT Wireless Operational
Atlanta, GA - Sprint 4G Mobile Operational
Austin, TX Operational
Boston, MA Operational
Boston, MA - Expedient Operational
Calgary, Alberta Operational
Chicago, IL - Tata Operational
Charlotte, NC Operational
Chicago, IL - LeaseWeb Operational
Cincinnati, OH Operational
Cleveland, OH Operational
Dallas, TX Operational
Dallas, TX - LeaseWeb Operational
Denver, CO Operational
Detroit, MI Operational
Fort Lauderdale, FL Operational
Fort Lauderdale, FL - ATT Wireless Operational
Fort Lauderdale, FL - Sprint 3G Mobile Operational
Fremont, CA Operational
Kansas City, KS Operational
Las Vegas, NV Operational
Los Angeles, CA - Level3 Operational
Los Angeles, CA - NextLink Operational
Houston, TX Operational
Memphis, TN Operational
Minneapolis, MN Operational
New York, NY - Peer1 Operational
New York, NY - Micro Operational
Montreal, Quebec Operational
Miami, FL Operational
Newark, NJ - NLayer Operational
New York, NY - LeaseWeb Operational
Philadelphia, PA - AboveNet Operational
Philadelphia, PA - XO Operational
Pittsburgh, PA Operational
Phoenix, AZ Operational
Portland, OR Operational
Salt Lake City, UT Operational
San Diego, CA Operational
San Francisco, CA Operational
San Jose, CA - Micro Operational
Seattle, WA Operational
St. Louis, MO Operational
Tampa, FL Operational
Toronto, Ontario Operational
Vancouver, British Columbia Operational
Washington, D.C. Operational
Worcester, MA Operational
Monitoring Locations - South America Operational
Buenos Aires, Argentina Operational
Sao Paulo, Brazil Operational
Monitoring Locations - Europe/Asia Operational
Amsterdam - The Nederlands Operational
Birmingham, UK Operational
Beijing, China Operational
Brussels, Belgium Operational
Copenhagen, Denmark Operational
Dublin, Ireland Operational
Frankfurt, Germany Operational
Hong Kong Operational
Kuala Lumpur, Malaysia Operational
London, UK - AboveNet Operational
London, UK - Docklands Operational
Madrid, Spain Operational
Manchester, UK Operational
Milan, Italy Operational
Mumbai, India Operational
Munich, Germany Operational
New Delhi, India Operational
Paris, France Operational
Siauliai, Lithuania Operational
Seoul, South Korea Operational
Shanghai, China Operational
Singapore Operational
Stockholm, Sweden Operational
Tel Aviv, Israel Operational
Tokyo, Japan Operational
Zurich, Switzerland Operational
Bahrain, Bahrain Operational
Helsinki, Finland Operational
Monitoring Locations - Africa/Oceania Operational
Auckland, New Zealand Operational
Brisbane, Australia Operational
Cape Town, South Africa Operational
Perth, Australia Operational
Sydney, Australia Operational
Sydney, Australia - Equinix Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
AlertSite Console Availability ?
Fetching
AlertSite REST API Availability ?
Fetching
Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Sydney, Australia Monitoring Location Outage
Resolved - Our service provider has completed the networking maintenance of our monitoring nodes in Sydney, Australia

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 17, 14:27 UTC
Identified - Our provider is performing emergency network maintenance with our monitoring nodes in Sydney, Australia since 12:30 PM EST. The maintenance is expected to last up to 12 hours. We apologize for any inconvenience this may cause.


Our team is working with our provider to resolve it as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 16, 19:08 UTC
Jan 16, 2025
Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
Los Angeles, CA - NextLink Monitoring Location Outage
Resolved - The network issue with our monitoring nodes in Los Angeles, CA - NextLink is resolved. The monitoring runs from this location will originate from the following new IP addresses:

69.12.70.10
69.12.70.18
69.12.70.26

If your monitored endpoints require IP whitelisting, please ensure these new IPs are added to your whitelist.

We sincerely apologize for any inconvenience caused.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 9, 19:37 UTC
Update - We are currently addressing an unexpected network issue at our provider that requires reconfiguring our servers with a new IP range. Our team is actively working to complete this configuration and restore normal operations.

Once resolved, monitoring runs from this location will originate from the following new IP addresses:



69.12.70.10
69.12.70.18
69.12.70.26

If your monitored endpoints require IP whitelisting, please ensure these new IPs are added to your whitelist.

We sincerely apologize for any inconvenience caused and are committed to restoring monitoring from this location as quickly as possible.

For further assistance or to create a support case, please visit: SmartBear Customer Care(https://support.smartbear.com/message/?prod=Alertsite)

Thank you for your understanding.
Jan 8, 15:40 UTC
Update - We are continuing to work with the impacted provider to restore connectivity. We apologize for any impact and recommend temporarily changing monitors to use alternate locations, where possible.
Jan 7, 22:04 UTC
Identified - We are experiencing network issue with our monitoring nodes in Los Angeles, CA - NextLink

We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Jan 6, 21:27 UTC
Jan 8, 2025
Jan 7, 2025
Jan 6, 2025
← Incident History Powered by Atlassian Statuspage